Frequently Asked Questions (FAQs)

🛠️ MHT Online Store - Help Center & FAQs

1. The MHT Difference

Q. What makes MHT online store the best sanitary brand in Pakistan?

MHT sets the standard in Pakistan by combining premium pure brass craftsmanship with modern innovations like SS linear drains, ensuring every fixture is as durable as it is stylish.

  • Seamless Experience: Free nationwide delivery and a transparent, manufacturer-backed warranty.

  • Trust: We offer high-end bathroom solutions with a smooth shopping experience.

2. Shipping & Delivery

Q. Do you offer delivery across Pakistan?

Yes, we deliver to all major cities including Karachi, Lahore, Islamabad, Faisalabad, Multan, Quetta, Peshawar, and beyond.

Detail Information
Shipping Cost FREE Delivery on all orders nationwide! (Limited Time)
Major Cities 7 to 15 business days
Remote Areas 9 to 17 business days
Tracking Tracking number provided via SMS/Email once dispatched.

3. Damages, Returns & Exchanges

🛡️ What if I receive a damaged product?

We take great care in packaging, but if an item arrives damaged, please follow our process:

  1. Report within 24 Hours: Inspect your parcel immediately. Physical damage must be reported via WhatsApp/Email within 24 hours.

  2. Provide Evidence: Send a clear photo or short video of the damaged product and packaging.

  3. Free Replacement: Once verified, we arrange a free replacement at no extra cost.

🔄 Returns & Exchanges Policy

We offer a 7-day window to ensure 100% satisfaction:

  • 7-Day Exchange: Available if the product is unused, in original packaging, and resalable.

  • Manufacturing Defects: Handled under our Warranty Policy for repair/replacement (e.g., leaking mixers).

  • Change of Mind: Allowed for style/finish swaps (e.g., Chrome to Matte Black), but customer pays return shipping.

  • Non-Returnable: Custom-sized SS linear drains or already installed products.

  • How to start: Message our WhatsApp support with your Order ID and a photo.

4. Quality Assurance (The Manufacturing Excellence Framework)

🛡️ How can I be sure of MHT's quality?

  • Premium Material Grade: We use Pure Solid Brass for faucets and High-Grade Stainless Steel for drains (no zinc or plastic).

  • Factory-Direct Testing: 100% of products undergo a Pressure Leak Test before packing.

  • Finish Durability: Advanced electroplating prevents spotting or peeling, even with Pakistan’s hard water.

  • Weight Factor: High-quality brass is heavy. The solid weight in your hand confirms our metal purity.

  • Official Warranty: Every structural or functional defect is backed by our formal policy.

5. Payment Guidelines & Security

Q. What payment methods do you accept?

To ensure secure processing for high-value sanitary items, we follow these tiers:

Order Value (PKR) Payment Requirement
Below PKR 15,000 100% Cash on Delivery (COD)
PKR 15,000 to 50,000 30% Advance Payment
PKR 50,000 to 100,000 50% Advance Payment
Above PKR 100,000 100% Full Advance Payment

Verification Process:

  • Transfer: Online bank transfer to MHT’s official account.

  • Confirmation: Share screenshot/receipt via WhatsApp at [0366 6494600].

  • Dispatch: Cleared immediately after account verification.

6. Discounts, B2B & Wholesale

  • Bundle Discounts: Get 5% OFF on 2 of the same item, and 10% OFF on 3 items (applied by default).

  • B2B & Bulk: We work with contractors and builders on a wholesale model.

  • Contact for Quote: Email us at wwtmht@gmail.com for bulk pricing.

7. Visit Us

Q. Can I visit your store in person?

You are most welcome to visit our office! We are also in the process of launching our exclusive display showroom very soon.