Warranty & Return Policy

At MHT, we maintain an uncompromising commitment to engineering excellence and dedicated client support. Every product in our portfolio is manufactured to rigorous quality standards, ensuring your investment is fully protected.

⏱️ Coverage Duration

Warranty periods are asset-specific and vary by product category. Precise coverage timelines are explicitly detailed on the respective product specification pages and original documentation.

✅ Scope of Coverage

This warranty strictly covers manufacturing defects in materials and workmanship under standard operational conditions.

🚫 Exclusions

This warranty does not extend to:

• Standard wear and tear resulting from regular use.
• Damage arising from negligence, misuse, or accidental impact.
• Improper installation or unauthorized technical modifications.
• Corrosion or degradation caused by harsh chemical cleaning agents or abrasive materials.

📋 Claims Protocol

To initiate a formal warranty evaluation, please submit a request to our technical support team including:

• Valid proof of purchase (Order Number or Invoice).
• Comprehensive photographic or video evidence documenting the reported defect.

Upon technical assessment, MHT will issue a resolution, which may encompass repair, component replacement, or store credit.

📅 Eligibility Window

Return requests must be formally initiated within 30 days of the recorded delivery date.

🏷️ Product Condition Requirements

To qualify for restitution, items must be returned in pristine, unused condition, housed in their original packaging, and complete with all accompanying manuals, tags, and accessories.

🔁 Return Procedure

1. Submit a formal return request to our customer service department detailing your order credentials and the rationale for the return.
2. Upon verification and authorization, our team will issue standardized return instructions.

🚚 Logistics and Freight Costs

• The client bears sole responsibility for all return shipping and logistical expenses.
• In instances where the return is necessitated by a verified manufacturing defect or an administrative error on behalf of MHT (e.g., incorrect item dispatch), MHT will assume full liability for all associated shipping expenditures.