Warranty & Return Policy

MHT Quality Assurance, Warranty, and Return Policy

At MHT, we maintain an uncompromising commitment to engineering excellence and dedicated client support. Every product in our portfolio is manufactured to rigorous quality standards, ensuring your investment is fully protected.

1. Warranty Policy

All products procured through MHT are backed by a structured limited warranty designed to guarantee long-term operational reliability.

  • Coverage Duration: Warranty periods are asset-specific and vary by product category. Precise coverage timelines are explicitly detailed on the respective product specification pages and original documentation.

  • Scope of Coverage: This warranty strictly covers manufacturing defects in materials and workmanship under standard operational conditions.

  • Exclusions: This warranty does not extend to:

    • Standard wear and tear resulting from regular use.

    • Damage arising from negligence, misuse, or accidental impact.

    • Improper installation or unauthorized technical modifications.

    • Corrosion or degradation caused by harsh chemical cleaning agents or abrasive materials.

  • Claims Protocol: To initiate a formal warranty evaluation, please submit a request to our technical support team including:

    • Valid proof of purchase (Order Number or Invoice).

    • Comprehensive photographic or video evidence documenting the reported defect. Upon technical assessment, MHT will issue a resolution, which may encompass repair, component replacement, or store credit.

2. Return Policy

MHT operates under a comprehensive satisfaction guarantee. If a product does not meet your operational requirements, it may be eligible for return under the following framework:

  • Eligibility Window: Return requests must be formally initiated within 30 days of the recorded delivery date.

  • Product Condition Requirements: To qualify for restitution, items must be returned in pristine, unused condition, housed in their original packaging, and complete with all accompanying manuals, tags, and accessories.

  • Return Procedure:

    1. Submit a formal return request to our customer service department detailing your order credentials and the rationale for the return.

    2. Upon verification and authorization, our team will issue standardized return instructions.

  • Logistics and Freight Costs:

    • The client bears sole responsibility for all return shipping and logistical expenses.

    • In instances where the return is necessitated by a verified manufacturing defect or an administrative error on behalf of MHT (e.g., incorrect item dispatch), MHT will assume full liability for all associated shipping expenditures.

3. Support & Corporate Contact

For all warranty claims, return authorizations, and technical inquiries, please engage our corporate support channels:

  • Electronic Mail: mhtpak2026@gmail.com

  • Telecommunications / WhatsApp: +92 336 6494600 | +92 321 6494602

  • Corporate Address: MHT, Kacha Eminabad Road, Near Disposal Chowk, Gujranwala, Pakistan.