Warranty & Return Policy

At MHT, we stand behind the exceptional quality of our products and are committed to providing outstanding customer support. We want you to shop with confidence, knowing that your purchase is protected.

🛡️ Warranty Policy

All products sold by MHT are covered under a dedicated warranty to ensure long-term peace of mind.

  • Coverage: Warranty periods vary by product category. Specific coverage durations are clearly stated on the individual product pages or the original packaging.

  • What is Covered: Manufacturing defects in materials and workmanship under normal use.

  • Exclusions: This warranty does not cover:

    • Normal wear and tear.

    • Misuse or accidental damage.

    • Improper installation or unauthorized repairs.

    • Damage caused by harsh chemical cleaning agents or abrasive materials.

Claim Process

To initiate a claim, please contact us with:

  1. Your Proof of Purchase: Order number or invoice.

  2. Visual Evidence: Photographs or videos clearly showing the product defect.

Our technical team will assess the issue and provide a resolution, which may include repair, replacement, or store credit.

🔄 Return Policy

We strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer the following return options:

  • Eligibility: Returns are accepted within 30 days of the delivery date.

  • Condition: To qualify for a return, the item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging with all tags, manuals, and accessories included.

Return Process

  1. Contact our customer service team with your order details and reason for return.

  2. Upon approval, we will provide you with the return instructions.

Shipping Costs

  • The customer is responsible for paying return shipping costs.

  • Exception: If the return is due to a manufacturing defect or an error on our part (wrong item sent), MHT will cover all shipping expenses.

Contact Our Support Team

For all warranty claims and return inquiries, please reach out via:

  • Email: support@mhtpak.com

  • Phone/WhatsApp: 0336 6494600, 0321 6494602

  • Address: MHT Kacha Eminabad Road, Near Disposal chowk, Gujranwala.